Shipping policy
At KOHOLA Studio, all orders are carefully packed and shipped from Turgi, Aargau, Switzerland via Swiss Post.
📦 Standard Shipping (Switzerland)
- Delivery time: 2–3 business days
- Orders are processed within 1–3 business days
- Shipping is handled via Swiss Post
Please note that delivery times may be affected by public holidays, peak seasons, or postal delays.
⚡ Expedited Shipping
- Delivery time: 1–2 business days
- Priority handling and faster dispatch via Swiss Post
📍 Important Notes
- Delivery times are estimates and may vary due to external factors such as Swiss Post delays or holidays
- We are not responsible for delays caused by postal services or customs (for international orders)
💰 Shipping Costs
Shipping costs are calculated at checkout based on destination and shipping method.
Free shipping promotions may apply from time to time on qualifying orders.
🎁 Free Shipping Promotion Policy
If a free shipping threshold is applied:
- If items are returned and the remaining order value falls below the free shipping requirement
- The original shipping cost may be deducted from the refund
This ensures fair use of promotional offers.
📦 Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details (if available).
📩 Contact
KOHOLA Studio
Bahnhofstrasse 2A Turgi, Aargau, Switzerland
www.kohola.ch
kohola.ch@gmail.com