Terms of service

Last updated: April 2026

These Terms of Service govern the use of our website www.kohola.ch and all purchases made from KOHOLA Studio(“we”, “us”, “our”).

By accessing our website or placing an order, you agree to these Terms.

1. 🏪 Company Information

KOHOLA Studio
Website: www.kohola.ch
Email: kohola.ch@gmail.com
Owner: Rosemary Viray
Location: Bahnhofstrasse 2A 5300 Switzerland

2. 🛍️ Products

We offer handcrafted, small-batch, and curated lifestyle products. Due to the nature of handmade or artisanal production:

  • Slight variations in color, shape, or finish may occur
  • These variations are normal and not considered defects
  • Product descriptions are provided as accurately as possible, but may not be identical to the final item due to handcrafted processes

3. 📦 Orders

By placing an order, you agree that:

  • All information provided is accurate and complete
  • We reserve the right to refuse or cancel orders if fraud or misuse is suspected
  • Order confirmation does not guarantee acceptance until payment is processed

4. 💳 Pricing & Payment

  • All prices are listed in CHF (Swiss Francs) unless stated otherwise
  • We reserve the right to change prices at any time without notice
  • Payment must be completed at checkout before order processing begins
  • Accepted payment methods are displayed at checkout

5. 🚚 Shipping

  • Shipping times and costs are shown at checkout
  • Delivery times are estimates and may vary due to external factors
  • We are not responsible for delays caused by postal services or customs

6. 🔁 Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Key points include:

  • Return eligibility within 7 days of delivery (if applicable)
  • Custom or made-to-order items are non-returnable
  • Refunds are processed to the original payment method once approved

7. 🚚 Free Shipping Promotions

If free shipping is offered based on a minimum order value:

  • If items are returned and the remaining order value falls below the free shipping threshold
  • The original shipping cost may be deducted from the refund

This ensures fair use of promotional offers.

8. 📦 Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • You must contact us within 48 hours of delivery
  • Include clear photos of the product and packaging
  • We will assess and offer a replacement or refund where appropriate

9. 🧾 Intellectual Property

All content on www.kohola.ch, including but not limited to:

  • Logos
  • Product designs
  • Images
  • Texts
  • Branding

is the property of KOHOLA Studio and may not be copied, reproduced, or used without written permission.

10. ⚠️ Limitation of Liability

To the fullest extent permitted by Swiss law:

  • We are not liable for indirect, incidental, or consequential damages
  • We are not responsible for misuse of products
  • Our liability is limited to the purchase value of the product

11. 🔒 Privacy

We process personal data in accordance with applicable Swiss data protection laws.
Please refer to our Privacy Policy for more details.

12. ⚖️ Governing Law

These Terms are governed by Swiss law.
The place of jurisdiction is Switzerland, unless mandatory consumer protection laws apply.

13. 📩 Contact

For questions about these Terms:

KOHOLA Studio
📩 hello@kohola.ch
🌐 www.kohola.ch